As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this chal...
Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any e...
In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we shar...
This week marked the topping out of one of the tallest residential buildings in Birmingham city centre. The 22 storey building has been fun...