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IT Infrastructure and Service Desk

We define IT Infrastructure and service desk as a single point of contact for all IT-related issues for its clients. Our Service Desk operations are delivered through a consistent set of tools and processes providing efficient and cost-effective IT Services to our customers, rather than just logging and resolving end-user issues.

What We Do

Single-Point of Contact

We become the single point of contact across the organization for all IT-related issues, and functions as an IT Infrastructure Enterprise and service desk support organization.

Quick Turn-Around Solutions

Our capabilities, geographic spread, thorough understanding of IT Infrastructure technologies enable us to provide quick turn-around solutions from concept to service delivery.

Phased Approach

We provide a phased approach with anticipated risk and mitigation strategies.

Support and Resolution

We provide support for logging, tracking, resolution and reporting of help desk incidents and service requests.

Solutions

For our IT Infrastructure and Service Desk, we use the following technologies and approach:

  • Optimized total cost of ownership (TCO);
  • ITIL process-based delivery model;
  • Risk-free transition;
  • Service response, quality and coverage;
  • Business continuity and disaster recovery;
  • Leveraging best practices across engagements with other customers;
  • Operational Excellence;
  • First & Second Level Support;
  • Service Request Management;
  • Self Help.

Case Studies

Federal Agency

Federal Agency

We support over 30,000 end-users, over 7,000 assets, and multiple applications to include mission critical procuremen

Transit Agency

Transit Agency

For a transit agency, we are supporting over 10,000 users, providing an enterprise wide messaging services by impleme