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                                      Workflow analysis; | 
                                    
                                    
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                                      Document indexing/queuing and workload management; | 
                                    
                                    
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                                      System/application/network design; | 
                                    
                                    
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                                      Application prototyping; | 
                                    
                                    
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                                       Implementation and support services; | 
                                    
                                    
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                                      System interface development; | 
                                    
                                    
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                                      System migration strategies; | 
                                    
                                    
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                                      Document conversion (hardcopy to electronic or electronic to new system/media); | 
                                    
                                    
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                                      Performance monitoring/measurement; | 
                                    
                                    
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                                      System stress testing/benchmarking; and | 
                                    
                                    
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                                      Document and records retention/archiving. |